Terms and conditions

Terms and Conditions

By using any material on this website, YouTube Channel or other media as well as in-person and online classes whether live or recorded, you agree to the following terms and conditions:

Client Declaration:

I understand that my Trainer/Instructor operates on a pre-pay basis and all sessions must be paid for in advance. Bookings and classes will not be confirmed until payment has been received by Rachel Moon T/A: Inner Balnce Tai Chi, I also understand that any payment made is not refundable under any circumstances.

I understand that once my Inner Balance Tai Chi instructor and I have agreed upon the most appropriate training programme/package for me, payment must be made before the sessions are conducted. I understand that failure to make a payment may result in my sessions being forfeit.

I understand that I must contact my Inner Balance Tai Chi instructor directly to cancel or change any booked sessions. I understand that if I need to reschedule or cancel a training session (even a free consultation) I will need to contact my Trainer/Instructor more than 24 hours before my session time. Cancellations made without the 24 hours notice period will incur the full charge. I understand that cancellations for agreed pre-paid block sessions and packages which I have already started cannot be reimbursed, but that the package may be frozen for up to six months and restarted or transferred by me to another client with the agreement of my Trainer/Instructor/Therapist. I understand that if I decide to embark on a standing order or direct debit agreement, all payments will be counted towards sessions and may only be reimbursed as sessions.
I understand the results of any training programme or coaching course cannot be guaranteed and my progress depends on my effort, consent and cooperation during, after and between the sessions. In particular I acknowledge that individual results may vary, and no particular result is guaranteed by my Inner Balance Tai Chi instructor..

I understand that there are inherent risks in participating in any programme of strenuous exercise, martial arts or undergoing therapy of any kind. If I sustain or claim to sustain any injury while participating in any fitness programme, class or therapy, I acknowledge that Rachel Moon T/A Inner Balance Tai Chi, is not responsible, except where the injury was caused by the gross negligence or intentional act of my Trainer/Instructor.

I understand and agree that it is my responsibility to inform my Trainer/Instructor of any conditions or changes in my health, now and in the future, which might affect my ability to exercise safely or receive treatment with minimal risk of injury.

I understand that my Trainer/Instructor is a self-employed, independent, freelance Trainer/Instructor. I acknowledge that in engaging with them I am entering into a contract with them alone.

I understand and accept that from time to time, during my treatments or exercise training, Inner Balance Tai Chi may take video or photographic images of me for educational and/or promotional purposes. I hereby grant legal representatives and assigns (including but not limited to any agency, client, or publication), irrevocable permission to take and publish video footage or photographs of me taken at any time or place during my therapy or exercise training sessions.

I understand that any images taken of me may be published in any manner, including (but not limited to) instruction manuals, books, videos, calendars, advertisements, periodicals, greeting cards and social media posts. Furthermore, I will hold harmless Inner Balance Tai Chi and its legal representatives and assigns, from any liability by virtue of minor cropping that may be required, and colour and exposure shifts that may occur in reproducing any photographs or videos.

If we take no action or let you off any breach of this agreement or give you extra time to pay or comply, it will not stop us enforcing the terms of this agreement strictly at a future date.

Any student or client practicing from watching videos, reading instruction manuals, books or articles are partaken at the clients own risk.

HEALTH COMMITMENT STATEMENT

Your health is your responsibility. The management and staff of this organisation are dedicated to helping you take every opportunity to enjoy the trainings and therapies that we offer. With this in mind, we have carefully considered what we can reasonably expect of each other.

Our commitment to you

We will respect your personal decisions, and allow you to make your own decisions about what exercise you can carry out.
we ask you not to exercise beyond what you consider to be your own abilities.
We will make every reasonable effort to make sure that our equipment and facilities are in a safe condition for you to use and enjoy.
If you tell us that you have a disability which puts you at a substantial disadvantage in accessing our equipment and facilities, we will consider what adjustments, if any, are reasonable for us to make.

Your commitment to us

You should not exercise beyond your own abilities. If you know or are concerned that you have a medical condition which might interfere with you exercising safely, before you use our equipment or take part in any trainings or therapies, you should get advice from a relevant medical professional and follow that advice.
You should make yourself aware of any rules and instructions, including warning notices. Exercise carries its own risks. You should not carry out any activities which you have been told by a medical professional are not suitable for you.
You should let us know immediately if you feel ill when using our equipment or facilities. Our staff members are not qualified doctors, but there will be a person available to help.
If you have a disability, you must follow any reasonable instructions to allow you to exercise safely.
The Health Commitment Statement is for guidance only. It is not a legally binding agreement between you and us and does not create any obligation which you or we must meet.
I affirm that I am 18 years of age or older, and legally competent to sign this agreement on my own behalf. I have read this document carefully and fully understand its implications.
We take your privacy very seriously. We will never sell, share or swap your personal information. Please read our privacy statement to understand how we use your data.